According to ServiceBell, chatbots are capable of handling around 30% of customer interactions. Businesses prefer AI chatbots to automate and optimize customer journeys on their platforms, which leaves them space, time, and resources to focus on improvising their products and services.
Shopify is, undoubtedly, the biggest Ecommerce hub. But how can chatbots be used in Shopify stores? Well, chatbots in Ecommerce can save around $112 billion. This is where Shopify Chatbots come into the picture. But what are Shopify Chatbots? What are the benefits of using Shopify Chatbots? This blog on the best chatbots for Shopify will answer all your questions.
What Is a Shopify Chatbot?
A Shopify chatbot is a sophisticated computer program seamlessly integrated into a Shopify store, designed to simulate and process human-like conversations. Acting as a virtual assistant, it efficiently manages multiple customer interactions simultaneously. They revolutionize customer support by automating tasks like answering queries, resolving complaints, scheduling appointments, capturing leads, and facilitating returns.
Powered by artificial intelligence (AI), these chatbots deliver prompt and accurate responses, significantly reducing resolution times. In a market where customer service is pivotal, improving support can be a game-changer; 79% of clients emphasize a brand's service as much as its product.
The best part about Shopify chatbots lies in their ability to not only streamline customer support but also boost sales and enhance user experience. Impressively, customers exhibit a commendable 88% satisfaction rate in bot-only interactions, surpassing human-agent interactions by 2%. This surge in satisfaction has contributed to a remarkable 92% increase in chatbot usage since 2019.
Top 10 AI Shopify Chatbots in 2024
Below listed are the top 10 best chatbots for Shopify in 2024.
1. App0
App0 is an AI-powered, no-code customer engagement platform that helps you integrate conversational AI chatbots and agents in your Ecommerce store hassle-free. It provides an AI concierge who is intelligent and can easily learn and adapt to customers’ preferences and behavior through their responses in text messaging.
It provides the fastest way to build AI agents at scale and help Ecommerce stores enhance customer communication and journey. App0’s chatbots and conversational AI agents integrate seamlessly into your Shopify store, thus offering a personalized text-based shopping experience to your customers.
App0 handles queries, supports reordering via Text-to-Shop, and streamlines processes, boosting customer retention. Significantly, it cuts support costs with efficient, instant assistance. Delivering exemplary service 24/7, App0 enhances and improves customer communication and satisfaction; it's the best chatbot for Shopify customer support.
As you grow, App0 ensures scalability without expanding your team, allowing you to focus on business expansion effortlessly. To explore App0, its features, and pricing in detail, please request a demo.
Features
- No-code chatbot builder
- Automated conversations with conversational AI
- Live chat, web chat, text messaging features
- Text-to-Shop feature
- Chat-driven Seamless checkout
- Seamless and easy integrations with Shopify Plus, Klaviyo, Attentive
- Enterprise-grade security
- Compliance
2. ChatBot
ChatBot is a leading player in the field of Ecommerce Chatbots. Allowing commercial businesses to answer questions, gather leads, book appointments, and create customer support tickets has become easier with the interactive and automated texting abilities of ChatBot. ChatBot's visual builder has simplified the process of growing an AI bot.
Features
- Personalized and structured conversations
- Shopify integration
- ChatBot Testing Tools
- Customisable Chat Widget
- ChatBot Academy
- Pre Built Templates
- Multilingual advantage for global operations
- Emotional intelligence
- Easily customizable
Notable Customers
UEFA, HTC, Kayak, and Zain
Pricing
Chatbot has 4 plans and offers a free-trial for each of them. The plans include:
- Starter: $65 per month ($52 if billed annually)
- Team: $169 per month ($142 if billed annually)
- Business: $499 per month ($424 if billed annually)
- Enterprise: Custom pricing (Contact sales team)
For a starter pack that offers 1 active chatbot, 1000 valid chats per month etc. However, according to the size of a company, the pricing varies. For example, a growing company can go for the Team plan that includes 5 active chatbots, 5000 valid chats per month, unlimited stories etc. On the other hand, a big company should go for the Business or Enterprise plan that includes unlimited active chatbots, 25000 valid chats per month and advanced reporting.
3. Hubspot
Founded by Brian Halligan and Dharmesh Shah in 2006, Hubspot is a public company that deals with inbound marketing, sales, and customer service. Hubspot provides tools for content management, customer relationship management (CRM), customer support, web analytics, etc.
Hubspot helps grow a business by attracting and engaging customers through exceptional support, optimized site content, lead conversion, and traffic generation. When live chat support is unavailable, businesses can use Hubspot's chatbots to send personalized texts, qualify leads, and collect important information. These chatbots can also book meetings, raise support tickets, and trigger email sequences.
Features
- No-code builder
- Easy drag-and-drop builder
- Conversation inbox
- Conversation intelligence
- Service Automation
- Data sync (Chatbots and CRM)
- NPS surveys
- Dedicated IP address
- Built-in analytics and reports
- Customization Options
Notable Customers
Walmart, Shell, PhRMA, Syntel, Mitsubishi Heavy Industries etc.
Pricing
On top of providing free tools upto 5 users, Hubspot provides starter and professional paid plans that can help grow a commercial business. Hubspot’s starter plan charges $20 per month to provide 500 minutes of calling, 50 active and 1000 static lists etc.
The professional plan charges $890 a month and provides 3000 minutes of calling, upto 5000 documents per account, 500 field mappings, 5000 snippets and many more. The Enterprise plan come at $3600 per month with 10,000 marketing contacts and 5 included seats.
4. Wingbot.ai
Founded in 2018 by David Menger, Wingbot.ai is a chatbot-building company that is well-known for offering creative and unique AI-powered chatbots. These chatbots serve various purposes, such as sales, HR, customer relationship management, etc.
With NLP-powered chatbots, Wingbot.ai helps businesses in the fields of customer care, product marketing, and sales growth. Chatbots of Wingbot.ai are specially designed to be cost-effective. In fact, these chatbots save 1 US dollar per ticket. It's one of the best budget-friendly Shopify chatbots of 2024.
Features
- Chatbot conversation builder
- Voice conversational AI solutions
- Pre-trained customer care chatbot
- Shopify and Shoptet integration
- Easy customer care automation through ready-made solutions
- Conversation preview
- AI Integration
- NLP Integrated chatbots
- Customizations
Notable Customers
Wingstop, Česká spořitelna, SKODA, UniCredit Bank etc.
Pricing
As of now, Wingbot.ai doesn't have a rigid pricing system. Businesses that want to start a partnership with the company can directly contact the sales team of Wingbot.ai to discuss the pricing. However, Wingbot.ai offers customizable pricing to its customers and flexibility to businesses that are interested in pairing up with the company.
On top of that, one of Wingbot.ai's dashboards offers mathematical calculations to show how much money a company can save by using chatbots rather than live agents. This calculation provides a clear understanding of the advantages of chatbots over human agents in terms of cost and time.
5. Tidio
Founded in Poland by Tytus and Marcin, Tidio is a customer service software offering tools to small- to medium-sized businesses. These tools improve customer experiences and help build a strong relationship between a company and its clients.
By using chatbots offered by Tidio, businesses can serve their customers with a satisfactory experience, both during and after the purchase. These chatbots can handle returns and distribute client tickets as well. These AI-powered Shopify chatbots by Tidio are leveling up Ecommerce marketing by offering flexibility and simplicity in terms of usage.
Features
- Drag-and-drop visual editor
- Pre-constructed communication templates
- Customized interactions
- ChatBot Nodes (Actions, Triggers, and Conditions)
- Tailor-made greetings
- Shopify integration
- Offers centralized chat stream by integrating with social media platforms
- Unlimited custom fields and tags
- Basic and advanced analytics
Notable Customers
ADT Security Service, Pvl, Ad Hoc Atelier, Wulff Beltton etc.
Pricing
With the free plan by Tidio, a company can avail features like 100 visitors per month, 35+ chatbot templates and social media integrations. With Tidio's starter plan at $29 per month plan, a company can get upto 40000 visitors per month, visual chatbot builder, live chat support etc. The Growth plan of Tidio offers upto 1000 conversation handling plus an advanced analytics. They have a custom plan as “Tidio+”, which has a starting price of $499. The user have contact their sales to get a personalised price.
6. Zendesk
Zendesk is a private Danish-American company that provides software-as-a-service products related especially to sales, customer support, and a few other customer communications. Founded in 2007 in Denmark, Zendesk managed to raise over 85 million US dollars in venture capital investments in 2014.
Zendesk offers AI chatbots for Shopify that are capable of making quality conversations by automating responses to customers’ queries in the absence of human agents. Well-capable in understanding user intent, human language, and sentiment, these chatbots offer quick and accurate solutions to customers. Businesses can hence create customized replies through these chatbots to guide the buyers to different websites.
Features
- No-code chatbot builder
- Chatbot conversation builder
- Conversation preview
- Proactive chat engagement
- Prioritizing customer requests
- Sorting the recorded requests to the right agents
- Easy integration with tools and platforms
- Robust security features
- Valuable insights on customer sentiment
- Chatbot APIs
Notable Customers
Grove, Liberty London, Staples Canada, LATAM Airlines, Match Group, etc.
Pricing
Zendesk provides a basic monthly plan for $19 that comes with interaction history, out-of-the-box reporting and analytics etc. The Suite Team plan of Zendesk comes at $69 per month with advanced tracking system and 1000+ integration.
Zendesk's Suite Professional plan charges $149 per month to provide advanced AI add-on, access to Sunshine conversations, integrated community forums etc.
Zendesk’s Suite Growth plan charges $115 per month to provide self-service customer portals, service level agreements, multiple ticket forms etc. It also offers a 14-day free trial before paid plans. They also offer a Suite Enterprise plan for business who want a bigger yet personalised plan at a customised pricing.
7. Giosg
Giosg was set up in 2011 with the goal of providing customers with powerful tools to improve their customer interaction. The company comes up with features like conversational AI chatbot, live chat, and video call support, which seamlessly integrate with the customer's platform. Giosg’s features are successful in boosting sales, performance, and online customer service across various industries.
Giosg promises to provide user-friendly chatbot-building tools with sophisticated features. The free-hand customization facilities of Giosg come with A/B testing, no-code building functionalities, and a huge collection of templates. Giosg offers versatility through seamless integration with prominent platforms such as Shopify, Zapier, and Salesforce. The connectivity offered by Giosg's innovative solutions ensures a coordinative user experience and enhances operational efficiency for businesses.
Features
- Customizable Templates
- Chat/Messaging
- Canned Responses
- Audience Targeting
- Chat Transcript
- Drag & Drop
- Proactive Chat
- Reporting & Statistics
- Activity Dashboard
- Multi-Channel Marketing
Notable Customer
Hyundai, Telia, Telco, Tempur
Pricing
Giosg offers only customizable pricing and accepts personalized price quotes. They follow a three-step process where they start by assessing customers' needs, then identify the success metrics, and later offer a transparent price quote. The customer needs to contact their sales team to get specific features they require for their business.
8. Re:amaze
Re:amaze offers communication and engagement solutions for customers, including powerful chatbots designed for E-commerce businesses. With their loyal and premium services, they have built a trusted customer base of more than 5000. Re:amaze promises to offer interpretive and generative AI in their chatbots to enhance performance.
Along with seamless integration with Shopify, Re:amaze offers their customers the ability to connect with many other platforms. Their premium users get a feature-loaded dashboard that covers shared inbox, automated messages, live chat, and much more. It is one of the best Shopify chatbots for eCommerce in 2024 in the US.
Features
- Auto-Responders
- API
- Geotargeting
- Proactive Chat
- Real Time Monitoring
- Real-Time Chat
- Transcripts/Chat History
- Configurable Workflow
- Alerts/Escalation
- Real-Time Analytics
Notable Customer
Steelray, Authenticity 50, CreativKits, and Lightgliders
Pricing
Re:amaze offers customers the option to try their product for free trial. Additionally, they provide a free demo of their products upon request. Apart from that, Re:amaze offers three plans for their products:
Basic: The basic plan starts at $29 per month for a single team member. The plan comes with unlimited email inboxes and live chat support. It has responsive templates that include basic reporting facilities.
Pro: At $49 per month per team user, the pro plan offers all the features of basic plan. Additionally, it has the facility to manage multiple brands in one account. Along with advanced reporting, it offers a customizable email appearance.
Plus: In plus plan Re:amaze added all the features of the pro plan. This plan comes at $69 and offers powerful features like live screen sharing, department option, staff performance report, optional custom chat mode and a lot more.
9. Gorgias
Gorgias is a leading customer support platform dedicated to deliver trustworthy customer service for e-commerce enterprises. It was setup in Paris in 2015, specializing in AI-driven solutions tailored for Shopify stores. Gorgias facilitates streamlined support operations through eCommerce automation.
Gorgias promises to offer personalized interactions across diverse communication channels, including email, chat, phone, Messenger, Facebook, Instagram, and SMS. Gorgias has worked with almost 10,000 online stores and boasts a team of over 245 professionals spread across multiple global offices.
The company's spirit is centered on a customer-centric approach, embodying core values such as a relentless pursuit of excellence, transparency, extreme ownership, and a commitment to maximizing impact within its organizational culture.
Features
- Customer/Contact Database
- Knowledge Base
- Social Media Integration
- In-App Messaging
- Automated Operations
- Ecommerce Integrations
- Pop-up Chat
- Generative AI
- Live Chat Support
Notable Customer
Comme Avant, Topicals, and Create CX
Pricing
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Gorgias designed 5 plans to meet the various customer's requirements. Their plans start as low as $10 and offer versatility. Here are 5 plans of Gorgias:
Starter: The starter plan starts at $10 per month which offers 50 billable tickets. It has room for 3 user seats, and customers can build multi-stores.
Basic: At $60 per month the basic plan comes with 300 month ticket support and 590 user seats. The best part is that it has Shopify integration support.
Pro: The pro plan is accessible at $360 per month with 2000 ticket support. Along with Shopify, it has integration capabilities with BigCommerce, Magento, and WooCommerce.
Advanced: The advanced plan will cost $900 per month with support of all Ecommerce stores. It also has a complete integration package of email, live chat, Facebook, and a lot more.
Enterprise: In order to access the enterprise plan, the customer has to contact their sales team. This plan gives access to all of their power tools, features and limitless exploration.
10. Relish AI
Relish AI specializes in conversational commerce and AI-powered solutions tailored for e-commerce enterprises. Its powerful features include conversational search, automated customer support, post-purchase order tracking, post-purchase upselling, product reordering, and a voice assistant specifically designed for Shopify.
The primary objective of Relish AI is to elevate enterprise systems by seamlessly integrating generative AI technologies into core business processes while prioritizing integrity throughout. They promise to offer the commerce businesses with cutting-edge automation software, optimizing sales and customer support workflows for Shopify conversation rate optimisation.
In addition to these core offerings, Relish AI provides innovative solutions, such as lead generation features, instant FAQ responses, and customizable conversational flows. These solutions are strategically designed to offer personalized assistance and contribute to an overall improved customer experience.
Features
- Intent Recognition
- Pre-configured Bot
- Live chat system
- Conversational flows
- Chat / Messaging
- Automated sales chat integration
- Voice assistant feature
- Conversational FAQs
Notable Customer
Intelligent Change, Ohmino, Turf Titan, and Probiotic Maker
Pricing
Relish AI has 4 pricing plans, which cover features to cater to the various needs of firms of all sizes. The customer will get a 14-day free trial in each plan.
Grow: The grow plan starts at $29 per month and can handle up to 5000 monthly visitors on the site. The customer will get features like order tracking, live chat integration, and email and chat support. The best part about this plan is that it offers unlimited FAQ chatbot support.
Pro: At $99 per month, the pro plan covers all the features of the growth plan. Additionally, it can handle 20,000 monthly visitors to the site. It also offers premium features like conversational flows and search.
Premium: The premium plan starts at $299 per month, having capacity of 100,000 monthly visitors on the site. The best part is that it has the option of product-level FAQs and advanced order management. Relish AI also promises VIP support for all premium members.
Enterprise: At $599 per month, the enterprise plan offers self-serve subscription management support. It also comes with recharge integration, custom chat flows, and AI training.
Conclusion
Shopify chatbots are undoubtedly a gamechanging integration increasing sales and improving customer satisfaction simultaneously. However, choosing the right Shopify AI chatbot from the plethora of options available is difficult.
To make sure you choose the best Shopify AI chatbot, look for NLP based chatbots and platforms which provide ready-made templates. Furthermore, the Shopify chatbots must integrate easily to the platform, offer multichannel functionality and be capable of transferring urgent chats and queries to human agents.
If you're looking for the best Shopify AI chatbot, App0 is the perfect solution. Here's why leading Shopify giants trust App0 when it comes to conversational commerce. With App0, you can guide your customers to order their favourite products anytime, hassle-free, with just a simple text—no downloads, accounts, or logins required! Moreover, it also has a chat-driven Seamless Checkout feature, which facilitates checkout for customers without having them exit the conversation thread. Getting started is a breeze; connect your data for tailored AI training.
The best part is your customers can literally start their conversation anywhere- from text, SMS, web chat or directly from the website. Integrating seamlessly, our AI concierge can handle all types of customer requests right, from offering personalised product recommendations to queries related to order management and post-sales support. Let App0 transform your Shopify business by improving your customer service—request a demo now and witness the impact firsthand!
Shopify Chatbots: FAQs
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