How do you navigate an online shopping website without an assistant? It's challenging and frustrating! While offline stores have sales associates and assistants, why should eCommerce stores lag in this?
Well, AI shopping assistant tools are here to help you shop online and make your shopping journey easy and enjoyable with their personalized, real-time assistance. Ecommerce giants like Amazon have already integrated AI shopping assistant tools into their platforms. Then, why are you still not joining the race?
Are you confused and unable to choose the right AI assistant tool to get started with? This blog is a comprehensive guide that discusses the 10 best AI shopping assistant tools for the eCommerce industry. Let's explore the best one for your needs together!
How Do AI Shopping Assistants Help eCommerce Brands?
AI shopping assistants are inclusive and go beyond what chatbots can do. They don't just engage in conversations but act like sales associates, convincing the customers to purchase while assisting them at each step of their journey.
While AI shopping assistant tools can perform various tasks, here are some of the most common ones.
1. Answering Common Questions and Queries
While 58% of customers prefer shopping online over offline, the chances of customers having queries and questions related to the product are apparent. Undoubtedly, a standard set of traditional FAQs addresses these common concerns.
However, with AI shopping assistant tools, customers get tailored assistance to their queries. They can ask questions beyond the commonly asked ones and get instant real-time responses. An AI shopping assistant trained in your product catalog can tackle most customer queries, from product descriptions to reviews. Moreover, their natural, human-like conversations also build confidence in the customers' minds, thus driving them toward the final purchase.
2. Making Personalized Product Recommendations
In today's eCommerce world, customers are bombarded with various options for a single concern. With many options, settling down on the best one that suits their needs and concerns becomes challenging. An AI shopping assistant comes as a rescue, understanding precisely what they need and suggesting the right product with sufficient reviews.
Furthermore, they analyze and understand user behavior, allowing them to suggest personalized recommendations quickly while saving customers time. According to a survey of French customers, about 33% of them found these recommendations essential.
3. Personalizing the Shopping Journey
What can be better than having an assistant that provides personalized recommendations, helps you choose the best variant, and guides you to the checkout page? Even on the checkout page, they give the customers relevant coupons, offers, discounts, etc.
AI shopping assistant tools go beyond this and even support customers with their delivery tracking updates and post-purchase queries. With an AI shopping assistant, every customer has a unique, interactive, and immersive shopping experience guided by the AI agent. This personalized shopping experience helps eCommerce businesses improve conversion rates and revenue.
10 Best AI Shopping Assistants for eCommerce in 2025
According to Salsify’s reports, about 22% of millennials are interested in using AI shopping assistant tools for a facilitated and effortless shopping journey. While customers also love AI shopping assistants, it's high time to integrate one into your website.
Here are the top 10 AI shopping assistant tools you can use to build your website's personalized AI shopping assistant. Let's get started!
1. App0
App0 ranks first in the list of the 10 best AI assistant tools for eCommerce. This US-based SaaS company has an experienced team with deep expertise in the tech world and the eCommerce industry.
Designed to maximize conversion rates, their AI-powered shopping assistant is the best for your customers. They are trained on your product catalog and portfolio with predictive behavior capabilities. That's how they provide expert-level shopping assistance to your customers. Besides, they also have other solutions like AI-powered FAQs, AI-powered FAQs, and AI-powered product comparisons, thus assisting customers in a personalized manner at every step of their journey.
Their AI shopping assistants have proven successful in the eCommerce industry. Some of their clients have noticed an 8.5% increase in orders and a 17% increase in conversion rate and average order value. It's undoubtedly the best AI shopping assistant for ecommerce.
Key Features
- They have category-specific shopping assistants that deliver hyper-personalized experiences throughout the customer journey, from the home page product discovery to the checkout page.
- App0’s AI-powered Product Expert has predictive behavior capabilities that anticipate customer concerns, serving them right with what they need.
- Its omnichannel capabilities across the web, SMS, and email help create a unified, frictionless, and engaging customer shopping experience.
- It also offers intelligent AI-powered quizzes that allow shoppers to type in their queries and understand their unique needs and pain points.
- App0’s AI-powered FAQs are interactive and dynamic and instantly deliver personalized answers to each customer by anticipating their needs.
- Their shopping assistants also provide comparison tables and summarise reviews and product descriptions for the customer.
- It seamlessly integrates with popular eCommerce tech stacks while being customizable and scalable.
- It's easy to set up and offers a 30-day trial period too.
- The best part is that it's SOC 2 compliant, ensuring your data is safe and encrypted.
2. Manifest AI
Powered by ChatGPT, Manifest AI helps you streamline pre-purchase customer journeys in your Shopify store. It uses Natural Language Processing (NLP) and other advanced technologies to provide personalized shopping assistance and simplify purchase decisions.
Manifest AI offers a variety of AI-powered solutions, such as AI shopping pages, AI Nudge, AI Quiz, AI Search, AI support, AI-generated trivia, etc. Besides, it also offers other AI-powered tools such as Ask Me Anything, Review Summarizer, Ingredient Helper, Size Guide AI, Out of Stock AI, Usage instructions guide, and others. It's a comprehensive AI shopping assistant solution that assists your customers with anything and everything they need in their purchase journey.
Key Features
- It goes beyond NLP and uses deep learning algorithms to make the buying process as smooth as possible.
- Its AI shopping assistant tools are customizable and can be trained by uploading relatable PDF documents.
- It provides streamlined and detailed in-depth information ranging from ingredient lists and dosage instructions to nutritional information and supplement benefits.
- It has dynamic pricing strategies and automatically understands customer behavior to promote up-selling and cross-selling.
- It offers a wide range of AI-powered solutions to streamline the shopping experience, thus making it easy, effortless, and enjoyable.
- Its AI assistants provide contextual responses tailored to the customer's specific needs. Furthermore, they learn from interactions with time.
3. Rep AI
Rep AI is a ChatGPT-powered conversational shopping assistant known for its unique product offerings, which blend AI-powered chatbots and human-like interactions to deliver a personalized shopping experience to your customers. With deep-learning predictive algorithms, it detects users in real-time and the exact points where they need assistance.
Their AI shopping assistant tools deliver contextual, focused, and hyper-personalized shopping assistance till the final checkout page. The best part? It just takes 5 to 10 minutes to set up and integrate this AI-powered sales concierge into your store.
Key Features
- It uses behavioral AI to engage with customers and help them discover products.
- During communication, you can train the AI to express your brand's unique tonality and identity.
- It uses a Rescue algorithm to understand and predict when customers are about to drop off and reach out to them accordingly.
- While customers are exploring products, it suggests higher versions and complementary products, thus assisting in up-selling and cross-selling.
- It scans and keeps track of inventory data automatically.
- It also provides personalized recommendations and performance insights.
- Available 24/7, it seamlessly integrates with apps like Shopify, Zendesk, Gorgias, and Klaviyo.
4. Shopmate
If you are looking for the best AI shopping assistant tools for ecommerce, Shopmate is undoubtedly one of those choices. Designed to recommend products by scrutinizing a customer’s shopping preferences and purchase history, Shopmate excels with its unparalleled customer support service.
This AI-powered shopping engine has an advanced algorithm that requires less than 3 minutes to understand the products and store necessary information. Regarding customer assistance, Shopmate studies data from blogs, internal documentation, and FAQs, ultimately allowing a retailer to answer customer queries more quickly and precisely.
Key Features
- It makes shopping easier with AI-powered product discovery, personalized recommendations, and humorous and engaging interaction.
- Shopmate helps with competitive product pricing to ensure customers receive the best deals.
- Powered with AI, it helps to create and manage your shopping lists.
- Their assistants have self-learning capabilities and gradually adapt to user behavior and preferences with time.
- With advanced technology such as Generative AI, Shopmate ensures secure conversation between the retailer and the consumer. It also supports visual context and data integration.
- It can be seamlessly integrated with your current ecommerce tech stack, such as Shopify, WordPress, Gorgias, Klaviyo, and more, thus syncing the store catalog immediately.
5. Tidio AI
Designed to be the best for mid-sized Ecommerce companies, Tidio AI is a user-friendly and functional AI-powered chatbot and shopping assistant that skyrockets sales with its exceptional customer support. It is easily customizable according to your brand requirements, and as it comes equipped with an extensive chatbot template library, covering both sales and support sections becomes easy.
This AI-run customer service solution can respond to almost 70 percent of queries without human interference and can easily convert more leads to supercharge your revenue. Using various advanced AI tools, it can easily stick to long conversations with a buyer in case there's a costly item.
Key Features
- It has an AI-powered chatbot named Lyro AI, which easily handles and responds to customer queries naturally and conversationally.
- Tidio AI can easily introspect different phrasings of user questions, track their packages, and clarify highly complex topics using pre-written texts.
- By using an AI model and Natural Language Processing (NLP), Tidio AI can do phrase matching.
- It also optimizes and analyses visitor behavior, thus proactively initiating conversations with engagement triggers as and when needed.
- Besides, it also offers live chat integration, chatbot automation, 24/7 support, and multi-channel support.
6. Claros
Claros excels in revolutionizing how customers make purchasing calls by offering a web interface and browser extension. Equipped with advanced artificial intelligence, Claros is an AI shopping assistant tool that provides comprehensive product research, recommendations, and in-depth information about the product.
Claros is known for its AI-first approach, which gets started with 2-3 questions. Moving ahead, it narrows the search with relevant follow-up questions, thus taking hardly 10 seconds to process any query in detail.
Key Features
- It's easy to integrate it into your online store with the help of just a one-line HTML code.
- Besides personalized recommendations and 24/7 assistance, it also offers real-time chat assistance.
- It quickly aligns with a store’s brand voice and aligns its interactions accordingly.
- It also provides insights into customer behavior and preferences.
- It also offers a unique ChatMessage facility that allows customers to connect with a real person via Discord.
- Claros supports seamless integration with Amazon Affiliate links that enable users to purchase recommended items directly from the platform.
7. Giosg
Capable of automating over 50 percent of customer interaction, Giosg is an efficient sales acceleration solution that can stimulate online businesses' revenue. It contains various built-in AI shopping assistant tools that assist in marketing, communication, and handling support tickets.
Along with an easy navigation facility, Giosg has an interaction builder that crafts necessary elements that trigger a customer's involvement with a given website.
Key Features
- Generative AI powers its AI assistants and is capable of qualifying leads.
- Giosg’s AI shopping assistants are flexible and customizable according to the brand's preference for tone, voice, goals, and instructions.
- The replies are content-rich, supplemented with images, videos, and other embedded elements.
- It also supports live shopping, allowing customers to engage in one-to-one voice and video calls for a more personalized shopping experience.
- While assisting customer queries, it employs Generative AI such as the AI Copilot to ensure context-aware responses.
8. ShopWithAI
ShopWithAI is one of the best AI shopping assistant tools that helps you shop for clothing and home items. It uses digital and AI-generated personas to represent different celebrity styles. Based on a customer's browsing behavior and preferences, it quickly narrows down the product recommendations instead of an extended surfing period.
By establishing a familiar taste between celebrity and user styles, ShopWithAI helps customers upgrade their wardrobes and house interiors without hassle.
Key Features
- ShopWithAI offers price comparisons between several selected products to ensure customers get the best possible deal.
- It can suggest gift recommendations tailored to the recipient’s preferences or browsing history.
- It has a particular chat component that enables users to communicate with AI more engagingly.
- It supports intelligent visual search that lets customers find their desired products by uploading similar pictures.
- It further allows customers to use voice commands to make shopping lists, request product recommendations, and add items to their carts.
- In addition, ShopWithAI has augmented reality (AR) features that allow customers to visualize a product in their geographical region before purchasing.
9. Verloop
Equipped with a Generative AI-powered support automation suite, Verloop is an efficient virtual shopping assistant for eCommerce that helps retailers automate customer engagement, empower agents, and run hassle-free audits. It can solve up to 90 percent of repetitive queries to optimize your support costs and maximize annual savings.
On top of that, Verloop serves as one of the best support assistants that can continue conversations with up to 3 customers simultaneously. This helps an online business to address multiple concerns within a shorter period.
Key Features
- Using advanced NLP and ML techniques, Verloop instantly resolves customer queries.
- Its omnichannel support capabilities allow users to communicate with retailers via WhatsApp, Facebook, and other social media platforms.
- It offers a unified dashboard to measure both efficiency and agent performance.
- Verloop ensures a smooth shopping experience by seamlessly integrating CRM, ticketing, payment, and other marketing tools.
- It is available 24/7 and provides military-grade security to ensure a secure login process and data protection.
- Verloop keenly tracks a customer's browsing behavior and search filters to recommend a range of personalized products.
10. ShopGuru
As a Chrome extension, Shopguru is a great e-commerce AI agent primarily designed to help you learn more about Amazon products using AI. Shopguru stands out with its honest response system, unlike many other virtual assistants. It responds to queries based on product information and reviews only and will deny a response if it is outside its knowledge.
Although Shopguru has expertise in instant query resolution, currently, it's limited only to Amazon and might not be of much help for customers exploring other ecommerce platforms.
Key Features
- Once set up as a browsing extension, Shopguru eases accessibility by automatically activating any Amazon product page as required.
- Powered with advanced AI tools, it summarizes genuine customer reviews to serve meaningful insights and answers and highlight a product's pros and cons.
- The user-friendly interface ensures effortless communication between a customer and an AI agent, enhancing the overall shopping experience.
- Its one-click integration system makes initial setup really hassle-free.
- Further, to ensure a more coherent conversation flow, Shopguru precisely remembers the past conversations of a customer in its database.
- In addition, Shopguru's recently launched feature allows customers to go through a detailed Amazon Recap, highlighting their spending habits and top categories.
How to Choose the Best AI Shopping Assistant Tool for Your Ecommerce Business?
We've already discussed the top 10 AI shopping assistant tools you can choose from to get started on your AI journey in your eCommerce platform. How do you choose the best one suited to your needs and requirements?
Here are some features you should look for while choosing the best AI shopping assistant tool for your business.
- Go for tools that have advanced personalization capabilities. Also, look for features like predictive analytics and continuous adaptive learning, allowing AI to refine and adapt to conversations.
- While seamless, human-like conversations are non-negotiable, choose tools with advanced NLP capabilities as they understand context, sentiment, and intent better.
- The right AI assistant should work across multiple touchpoints, including websites, mobile apps, social media, and messaging platforms.
- Besides being scalable, it must be customizable according to your brand's tonality.
- Customers prefer visual and voice search, so go for AI assistants with image recognition and robust voice search features.
- Choose platforms that assist your customers and provide you with actionable insights and real-time analytics on user interactions, trends, etc.
- The ideal AI shopping assistant tool must comply with global data regulations (SOC2, GDPR, CCPA) and have data security features.
Wrapping Up
The AI shift in the eCommerce industry is happening rapidly. Customers no longer want keyword-based search results! They prefer personalized search results. They want intuitive and natural product discovery. They don't want to be bombarded with many suggestions, but just the one that solves their pain points. That's exactly how an AI shopping assistant helps your customers with personalized service.
If you are still confused about which AI shopping assistant tool to use, we suggest you use App0. Trusted by industry experts and with deep expertise in the industry, it's the perfect solution to get started with. App0's AI shopping assistant delivers a personalized shopping experience for every shopper by creating category-specific shopping assistants that seamlessly embed into the customer journey across every touchpoint - chat, FAQs, quizzes, or product comparisons.We also offer a 30-day trial period. Check out App0 today and see your website's AI shopping assistant come live within a few days!
FAQs: Best AI Shopping Assistants for Ecommerce
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