10 Best Drift Alternatives & Competitors for Customer Engagement for Businesses in the US in 2024

In the dynamic realm of customer engagement and conversational marketing, Drift has long been a household name, setting the gold standard for businesses seeking to connect with their audience. However, as we step into the promising year of 2024, the landscape of customer-centric technology continues to evolve.

As a business, staying at the forefront of innovation often means exploring alternatives that align more closely with your unique needs and objectives. While Drift undoubtedly offers remarkable features, it's essential to be aware of the diverse array of Drift alternatives and competitors available in the market. In this blog post, we will discover the "10 Best Drift Alternatives & Competitors in the US in 2024."

About Drift: Features, Pricing & More 

Drift, an all-in-one platform, is a game-changer for businesses seeking revenue growth and enhanced customer relationships. This versatile tool seamlessly merges Live Chat, Conversational Marketing, and Conversational Sales, enabling over 50,000 companies to unify their sales and marketing efforts. As the best live chat software, Drift empowers customers to initiate real-time, personalized conversations on their terms.

Drift is particularly beneficial for industries involving intricate product comparisons and inquiries. With Drift, businesses can effortlessly connect with potential leads and accelerate their growth. The platform's integration capabilities and mobile applications make it a valuable asset for generating leads, closing sales, and improving marketing strategies.

This AI-driven solution is an indispensable tool in today's competitive market, offering three distinct plans and flexible pricing options, making it accessible to companies of all sizes. 

Features 

• Live Chat: Customizable live chat widgets enable real-time engagement with website visitors.
• Chatbot: AI chatbots handle routine questions and offer tailored experiences.
• Proactive Chatting: Chatbots initiate intelligent conversations with visitors.
• Customer Data: Integration with customer data for segmentation, personalization, and reporting.
• Email Marketing: Automation and follow-ups for abandoned chats.
• Calendar Integration: Enables buyers to schedule meetings 24/7.
• Drift Email: Manage email conversations with visitors.
• Drift Video: Create and share personalized videos.
• Transfers/Routing: Qualify leads and route them to the right rep.
• Geo-Targeting: Engage visitors at the right time and place.
• Customizable Live Chat Widgets: Match widget appearance with user's website's design.

Notable Customers 

Okta, Loopio, Formstack, TreviPay, RollWorks, Brandwatch, Pantheon, and Emerson

Pricing 

Drift offers a range of pricing plans tailored to meet the diverse needs of businesses. Here's a breakdown of their pricing options.

1. Free Plan: Their Free Plan is an option to start without cost, though specifics about its duration and features are somewhat elusive. The basic access it provides includes a single user, making it a modest choice for those looking to dip their toes into chatbot functionality.

2. Premium Plan: For those ready to invest, the Premium plan, priced at $2500 per month, is the initial paid offering. It equips businesses with essential features such as live chat, meetings, custom chatbots, Intel, and real-time notifications, ideal for small enterprises seeking to boost their conversational capabilities.

3. Advanced Plan: The Advanced plan, though customizable in cost, builds upon the Premium package by adding features like fastlane, audiences, and A/B testing. This plan enables businesses to engage with audiences more effectively and streamline pipeline growth.

4. Enterprise Plan: Lastly, the Enterprise plan, the most comprehensive of them all, encompasses all the features from previous tiers, along with workspaces, AI-powered chatbots, flex routing, and custom RBAC. While exact pricing remains undisclosed, this option empowers businesses to scale personalization and pipeline generation across the entire customer journey. To unlock the full potential of Drift, a conversation with their sales team is necessary.

Pros 

1. Increased Productivity: Drift streamlines sales and marketing tasks, boosting efficiency. The unified dashboard offers valuable insights for better decision-making.

2. Conversational Marketing: Drift's platform enables a modern buying experience, fostering lead generation and accelerating sales cycles.

3. Chatbot Creation: Drift empowers businesses with chatbots that provide tailored responses, improving customer engagement.

4. Integrations: With seamless integrations like Salesforce and Hubspot, Drift offers flexibility and convenience.

5. Customer Support: Drift facilitates faster, personalized customer interactions, enhancing service quality.

Cons

1. Technical Issues: Drift has faced technical glitches and usability problems for some users.

2. Limited Features: The free plan offers limited features, which might not meet the needs of larger businesses.

3. User Interface: Users with limited technical skills may find Drift's interface less user-friendly.

Top 10 Drift Alternatives & Competitors in the US in 2024 

Below listed are the top 10 Drift alternatives in the US. Read on!

1. App0

‍App0 is a revolutionary no-code, AI-powered customer engagement platform redefining customer communication during onboarding. This revolutionary platform, designed for banks, financial institutions, eCommerce, healthcare, and more, seamlessly blends AI with text-based messaging and conversational AI. In 2024, it's emerging as one of the top Drift SMS alternatives for businesses in the US.

At App0, they prioritize simplicity and effectiveness. With a no-code approach, they empower businesses with data-driven insights, enabling faster time-to-market without compromising on enterprise-grade security and compliance. App0 leverages AI to transform notifications into interactive conversations, simplifying intricate processes like customer onboarding. In a world of complexities, App0 is your ticket to streamlined and engaging customer interactions.

Request a Demo today to learn more about full-service messaging that can help in revenue generation and delightful customer experience.

Features 

• AI Powered Text Messaging: AI shopping concierge to learn your customers’ behaviors and respond to any of their requests through text messaging.
• Customer interaction journeys using no-code: Craft intricate, multi-party interaction workflows effortlessly with App0's no-code/low-code flow builder.
• Data and AI: Leverage first-party customer interaction and behavioural data to enhance engagement, laying a solid foundation.
• Simple and conversational client experiences: Choose from ready-made user-facing applications for appointments, payments, marketing, and more, or craft your own using App0's EasyApp studio for tailored interactions.
• Integrations: Accelerate your go-to-market strategy with prebuilt industry-specific integrations, ensuring swift implementation of your use cases.
• Enterprise-grade security: App0 offers adaptive authentication, providing a passwordless user experience while maintaining robust, enterprise-level security.
• Compliance: App0 is designed to adhere to various national and local regulations, ensuring comprehensive compliance for your operations.

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2. Intercom 

Intercom, a dynamic Customer Service Solution, empowers businesses to enhance customer satisfaction and streamline support operations. This comprehensive service platform seamlessly combines automation and human support, ensuring efficient issue resolution. It's the ultimate solution for connecting with customers and users.

With Intercom, you can choose from a free plan suitable for multiple websites and apps, or opt for paid plans that offer tailored features. Moreover, Intercom doubles as an SMS marketing plugin, simplifying contact import, notifications, and campaign management.

Featuring a user-friendly design, Intercom prioritizes a superior customer experience. Its automated meeting scheduler and business messenger foster meaningful interactions for both buyers and sellers. 

Intercom's versatile platform includes business messenger, management tools, a customer data platform, and seamless integrations. It also provides valuable insights into user engagement.

While Intercom initially gained popularity as a live chat widget, it has evolved to serve over 25,000 organizations globally, including industry giants like Atlassian, Amazon, and Lyft Business. Intercom's mission is to personalize internet business.

Features 

• AI Chatbot: Intercom's AI-powered chatbots streamline customer support by handling repetitive queries efficiently.
• Ticket and Case Management: Manage conversations effectively with custom workflows, real-time tracking, and comprehensive reports.
• Communication Channels: Intercom offers various channels like email, SMS, and more, allowing customers to choose their preferred method.
• Self-Service Platform: Seamlessly integrate external data and reduce customer hold times by moving phone conversations to the Messenger.
• API: Build custom integrations and automate workflows with Intercom's robust API.
• Access Controls/Permissions: Maintain data security by controlling access to specific features and data within the platform.
• Activity Tracking: Monitor customer behavior and engagement across various channels for better insights.
• Alerts/Escalation: Set up notifications for important events and route conversations to the right team members promptly.
• AB Testing: Optimize customer engagement with AB testing to refine messaging and communication strategies.
• Data Visualization: Visualize customer data and insights in diverse formats for better decision-making.
• Customer Experience Management: Manage interactions and engagement across multiple channels for a consistent customer experience.
• Real-time Consumer-facing Chat: Provide instant, personalized support to customers in real-time.
• NPS Survey Structure: Measure customer satisfaction and collect valuable feedback using Intercom's NPS survey structure.

Notable Customers 

Atlassian, Amazon and Lyft Business

Pricing 

Intercom's pricing is a dynamic interplay of various factors, ensuring that businesses of all sizes can access tailored solutions for effective customer communication. These factors include the company's size, the number of active employees, desired features, and the scale of business operations. To make sense of Intercom's pricing, let's break it down into three main plans:

1. Starter - $79/month (if billed annually): Ideal for small businesses, this plan offers a clear pricing structure. However, additional seats and resolutions can impact the final cost.

2. Pro - ($100-$400/month): Geared towards medium-sized businesses, the Pro plan comes with price estimates ranging from $100 to $400. This can vary based on add-ons, seats, and reach.

3. Premium - ($400-$1,000/month): Surprisingly, the premium plan doesn't necessarily translate to the highest cost. Depending on business needs, prices can align with the Pro version or even surpass $1,000.

But here's where it gets complex. Various factors influence your pricing:

• Intercom Solutions: These feature sets for customer support, engagement, and conversions can add around $100 to your monthly bill.
• Seats: The number of customer service agents and your choice of Intercom solutions affect seat prices.
• People Reached: The Starter plan allows reaching 1,000 people, with additional reaches incurring costs (usually around $50 per 1,000).
• Customer Resolutions: Using Intercom's AI, Fin, results in a charge of $0.99 per resolution.
• Add-ons: Individual add-ons can be incorporated, with prices ranging from $9 to $200 based on your business's requirements.

3. Qualified  

Qualified, a robust live chat, chatbot, and conversational marketing platform empower businesses utilizing Salesforce. Catering to B2B enterprises, it proves instrumental in boosting sales and elevating conversion rates. While it is a major player in its sector, its tight integration with Salesforce shines. 

What sets Qualified apart from other Drift alternatives is its Conversational Marketing prowess, connecting users with VIPs in real-time through live chat, chatbots, voice calls, and screen sharing. This platform seamlessly facilitates real-time conversations between potential buyers and sales representatives, augmenting lead capture and pipeline growth. Qualified crafts custom chatbots to engage visitors, qualify prospects, and secure leads, ensuring businesses remain competitive in their industry.

Features 

• Live Chat: Qualified employs live chat to connect sales teams directly with website visitors, enhancing lead generation.
• Video & Voice Communication: Supporting video and voice communication, Qualified offers versatile engagement options for businesses.
• Conversational AI: The conversational AI in Qualified enables real-time, personalized customer conversations via chatbots and messaging apps.
• Chatbot Customization: With chatbot customization, businesses can engage in human-like interactions, connecting with potential customers effectively.
• Audience Segmentation: Qualified supports audience segmentation, facilitating personalized conversations and higher conversion rates.
• Integrations with Messaging Platforms: It seamlessly integrates with popular messaging platforms such as Facebook Messenger, Twitter, Zoom, SMS, WhatsApp, and more.
• Language Support: Supporting multiple languages, Qualified ensures a global reach for businesses aiming to connect with diverse audiences.
• Analytics: The platform provides robust analytics to track website performance and identify the most relevant leads for enhanced results.
• Security Measures: Qualified is user-friendly, designed for non-technical users, and incorporates essential security measures to protect customer data.

Notable Customers 

ThoughtSpot and Salesforce

Pricing 

Qualified offers three-tier pricing under its Pipeline Cloud program. Pipeline Cloud is designed to proactively greet qualified visitors on behalf of sales reps, helping to automatically get more buyers into a live chat conversation. A detailed breakdown of the pricing is given below. 

1. Growth: Priced at a competitive $3,500 per month, this package offers room for up to 15 user logins or seats. If your team requires extra meeting-only users, it's an additional $10 per user each month. It is ideal for growing businesses with a specific team size in mind.

2. Premier: Stepping up to the Premier package at $6,000 per month, you enjoy the flexibility of unlimited user logins or seats, perfect for scaling your operations. Meetings-only users are accommodated at $20 per user per month. This tier is designed for expanding companies with evolving needs.

3. Enterprise: Tailored to your specific requirements, the Enterprise package comes with custom pricing. You can add an unlimited number of user logins or seats, and meetings-only users are available at $30 per user monthly. This package is designed for large corporations with unique demands.

4. Olark 

Olark is a robust live chat software and customer data platform with a primary mission: to foster valuable consumer relationships. It empowers businesses to efficiently organize customer data, deliver personalized experiences, and harness real-time analytics insights. 

Seamlessly integrating with various CRM, communication, and sales platforms, Olark simplifies customer service journeys. Trusted by over 40,000 organizations, from small businesses to government entities, Olark's chat solution offers the easiest way to enhance your website with live chat, which makes it one of the best Drift alternatives. 

With integrations into CRM, eCommerce, and Help Desk systems, it provides automation, chatbots, and crucial customer insights. Olark's user-friendly approach supports customer support, order fulfilment, and sales conversations. It excels in facilitating real-time chat across major platforms, including Facebook Messenger, WhatsApp, Kik, and Line. 

Features 

1. Chat tools
2. Customizable Chat Boxes
3. Chat Analytics
4. Reporting and Transcription
5. Team Management
6. Visitor Cobrowsing
7. Visitor Insights
8. Automation
9. Live Translation
10. Security
11. Integrations
12. PowerUps

‍Notable Customers 

Lush Cosmetics UK, Remedy, FeneTech, Cornell University and University of California, Berkeley.

Pricing 

The pricing structure of Olark offers flexibility to cater to different business needs. Here's a detailed breakdown of their pricing.

1. Standard Plan ($29 per agent per month): Ideal for established teams aiming to enhance website performance. This plan encompasses essential features like chat tools, chat analytics, customizable chat boxes, visitor insights, automation, live translation, security, integrations, and PowerUps.

2. Pro Plan ($49 per agent per month): Designed for sophisticated organizations, this plan builds upon the Standard Plan, offering enterprise-level features. It includes unlimited chat history, advanced reporting, advanced privacy features, real-time reporting, agent groups, targeted chat, and seamless integrations.

3. Free Trial: Olark provides a 14-day free trial, allowing businesses to explore and test the platform's capabilities before committing to a plan.

4. Olark Live Chat ($17 per month per operator): This basic plan offers features like chat ratings, in-browser chat, targeted chat rules, CRM & help-desk integrations, and customizable design.

5. Team Plan ($49 for a team of 4 live chat operators): Geared towards collaborative efforts, the Team Plan includes all the features of the Standard Plan.

5. Conversica 

Conversica, founded in 2007 as AutoFerret.com, has evolved into a powerful AI-driven conversational platform designed to aid revenue teams in optimizing the customer journey. What began as a Customer Relationship Management (CRM) tool for automotive dealerships expanded into lead generation and validation, ultimately leading to the development of AI technology that filters out low-quality leads effectively.

Notable milestones include a $34 million Series B funding round in 2016 and expansion into e-mail and SMS text messaging channels in 2017. Fast Company recognized Conversica as one of the Top 10 Most Innovative AI Companies globally in 2019, thus proving it to be one of the finest Drift alternatives.

In 2021, ASG Technologies acquired Conversica. Today, Conversica provides one of the best conversational AI platforms with 1,000+ prebuilt conversations and variable-based design that enhances customization and performance, making it a valuable asset for revenue teams worldwide.

Features  

• Conversational AI Platform: Empowers revenue digital assistants to conduct dynamic, natural, human-like conversations using NLP and ML.
• Solutions Overview: Guides target audiences and engagement goals, delivering conversation-qualified contacts for sales teams.
• Omni-Channel and Multi-Language: Delivers authentic exchanges across platforms, adapting to changing preferences and driving autonomously.
• Conversation Management: Offers 1K+ prebuilt conversations and variable-based design for easy customization and enhanced performance.
• Messenger: Facilitates natural, human-like conversations with customers through an AI-powered messenger.
• Lead Facilitation: Qualifies leads and guides them through the sales funnel with AI-powered assistance.
• Performance Analysis: Provides analytics and reporting for businesses to track and analyze the performance of customer interactions.
• Sales Analysis: Offers insights to optimize sales processes and improve conversion rates.

Notable Customers 

IBM, Microsoft, Oracle, SAP, Dell, Comcast and CenturyLink

Pricing 

Conversica takes a personalized approach to pricing, recognizing that each customer has unique needs and requirements. Instead of offering fixed pricing options, they prioritize understanding their customers' circumstances. To get the best price and tailored assistance, customers are encouraged to request a demo. This way, Conversica can provide a customized price quote and support that aligns with the individual needs and demands of each customer. 

6. Birdeye 

Birdeye stands as a top-rated, all-encompassing platform dedicated to enhancing the reputation and customer experience of local businesses and brands. Trusted by over 100,000 businesses, Birdeye simplifies online reputation management and fosters connections with potential customers through digital channels. It's one of the best Drift alternatives and is known for offering valuable customer experience insights that drive sales and prosperity.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of visionaries hailing from tech giants like Google, Amazon, Salesforce, and Yahoo. Supported by influential names in Silicon Valley, including Salesforce founder Marc Benioff and Yahoo co-founder Jerry Yang, Birdeye is the perfect Drift alternative and partner for personalized customer experiences and improved online visibility.

Birdeye's modular approach ensures users find the right features to suit their needs. From generating positive reviews to managing accurate business listings and engaging with leads and customers across various communication channels, Birdeye has got everything covered.

Features 

• Consumer Intelligence: Detailed analytics on incoming reviews, leads, conversion rate, and user website interaction.
• Reporting: Track online reputation and customer experience metrics for insights and improvement.
• Media Monitoring: Keep a pulse on social media and online channels to stay in control of your online reputation.
• Communication: Two-way text messaging and webchat features to facilitate direct communication with customers.
• Performance: Gain insights into online reputation and customer experience performance for informed decision-making.
• Feedback Management: Gather feedback from multiple sources, including online reviews, surveys, and social media interactions.
• Campaign Management: Create and manage marketing campaigns seamlessly to engage with customers effectively.
• Sentiment Analysis: Understand customer sentiment through advanced analysis to gauge brand perception.
• Social Media Monitoring: Monitor social media platforms to stay ahead of online reputation and customer experience.

Notable Customers 

Ethan Allen Interiors, Bath Fitter, Foot Solutions Franchise Company, Ballistic Fabrication and EvolvTec

Pricing 

Birdeye adopts a personalized pricing approach, considering various factors like the location of your traffic and specific regulations in different countries. To get precise pricing information tailored to your unique needs, they recommend reaching out to them directly. This way, you can ensure you receive a customized quote that aligns perfectly with your requirements. Birdeye values transparency and is dedicated to offering solutions that suit your specific situation, making it essential to connect directly for the most accurate pricing details.

7. LiveAgent 

Established in 2004 by Viktor and Andrej, LiveAgent stands as a pioneer in the realm of help desk software. Tailored for effective customer support, LiveAgent equips businesses with a suite of features. These encompass live chat, email support, phone assistance, a knowledge base, and instructional videos. The software seamlessly integrates with third-party applications, amplifying its utility with extensive customer relationship management tools, including marketing and sales force automation.

LiveAgent facilitates the systematic collection, organization, and tracking of customer feedback. Its robust online knowledge base, housing over 400 articles and numerous videos, empowers customers to find swift resolutions. Additionally, LiveAgent extends concierge migration services, streamlining the transition for businesses from various popular help desk solutions.

Features 

• Help Desk: Omnichannel customer service platform
• Ticketing: Advanced ticketing system
• Live Chat
• Social Media: Answer your followers directly from LiveAgent
• Call Center: Built-in call center softwares

Notable Customers 

Huawei, BMW, Yamaha, NASCAR and Forbes

Pricing 

LiveAgent, a comprehensive customer support solution, caters to businesses of varied sizes with its flexible pricing structure. 

1. Free Plan: The Free Plan is an excellent starting point, offering essential features like Email ticketing, Contact forms, Basic chat widgets, and a Limited knowledge base, all at an affordable $0/month.

2. Small businesses: For small businesses seeking additional functionality, the Small Business Plan at $9/agent/month includes Live chat, social media integration, Mobile app, ticket automation, and basic reporting. Medium-sized enterprises may opt for the $29/agent/month Medium Business Plan, enjoying enhanced features such as advanced chat features, advanced reporting, Time tracking, and gamification.

3. Large Business Plan: Priced at $49/agent/month, it encompasses all features of the Medium Business Plan plus call centre support, advanced automation, custom development, and an audit log.

4. Enterprises: The $69/agent/month Enterprise Plan includes all features of the Large Business Plan along with a dedicated account manager, Priority support, Custom SLA, and Onboarding assistance. LiveAgent's tiered pricing ensures businesses can choose a plan that aligns perfectly with their requirements and scale.

8. Tidio 

Established in 2013 as a digital advertising agency catering to SMBs, Tidio has transformed into a prominent development house for online marketing tools. The Tidio customer service platform integrates live chat with chatbots, facilitating business growth by enhancing sales efforts. Boasting a user base of over 510 million individuals and serving 300,000 businesses globally, Tidio has experienced remarkable expansion, achieving a 7.7x revenue growth over the past three years.

Tidio's user-friendly platform, known for its affordability and swift setup, includes analytics and reporting tools. These features enable businesses to monitor performance, track user activity, and identify areas for improvement. Tidio is committed to redefining customer support, fostering exceptional experiences, and contributing to the prosperity of businesses.

Features 

• Lyro AI: A cutting-edge chatbot feature employing artificial intelligence to comprehend and promptly respond to customer inquiries.
• Ticketing: Empowers businesses to efficiently manage customer inquiries and support tickets, streamlining customer support processes.
• Analytics: Offers valuable insights into customer interactions and evaluates chatbot performance, aiding businesses in refining their strategies.
• Email Marketing Automation: Facilitates the automation of email marketing campaigns, allowing businesses to send targeted messages to their customers effortlessly.
• Canned Responses: Allows businesses to create a repository of common answers, drastically reducing response time and enhancing overall customer service.
• Attachments: Permits the seamless transfer of supported files via chat, supporting various formats such as .jpg, .pdf, .xlsx, videos, and more.
• Offline Message: Informs clients of unavailability and collects their emails for later responses, ensuring no customer query goes unanswered.
• Widget Customization: Provides businesses with the flexibility to tailor the appearance and functionality of their chat widget, aligning with brand aesthetics.
• Integrations: Boasts 17 built-in integrations spanning customer relationship management, help desk, e-commerce, and email marketing, with a standout connection to Zapier, linking Tidio with over 1,000 additional tools.

Notable Customers 

Pawstruck, HDX Hydration Mix, Headphones.com, and Acrelec

Pricing 

Tidio offers several pricing plans to suit different business needs. Here is a breakdown of the plans:

1. Standard Plans:

• Free Plan: Ideal for micro and small businesses, it encompasses live chat, chatbots, and mailing features.
• Starter Plan ($29/month): Elevate your capabilities with additional features like chatbots, email marketing, and visitor tracking.
• Communicator Plan (Starting at $25/operator/month): Tailored to your team size, the cost is calculated per operator, offering flexibility and scalability.
• Chatbots Plan ($29/month): Unlock unlimited chatbots to enhance customer engagement.

2. Bundled Solutions:

• Chatbots + Communicator Plans ($29 + $25): Enjoy a comprehensive package combining the strengths of both plans for a seamless customer interaction strategy.

3. Personalized Plans:

• Tidio+ Plan ($394/month): For a premium experience, Tidio+ introduces Lyro conversations, leveraging AI to handle intricate queries effectively.

9. Gorgias 

Gorgias stands as a leading e-commerce helpdesk dedicated to delivering exemplary customer support to over 7,200 direct-to-consumer brands. With a primary objective of enhancing customer experience, retention, and conversion rates, the company offers an impactful CX-Driven Growth Playbook. This playbook has demonstrated the potential to boost revenue by up to 44% for its e-commerce clientele. 

Gorgias provides a tailored helpdesk seamlessly integrated with e-commerce solutions, streamlining support management, automating responses to common queries, and optimizing support agent productivity. The company has strategically navigated the marketing landscape, pinpointing its audience, understanding its locations, identifying decision-makers, and crafting targeted messaging for maximum impact.

Features 

• Ticket and Case Management: Experience seamless ticket creation, response, workflow, and automated responses with attachment and screencast capabilities.
• Tagging System: Organize tickets effortlessly by creating tags, allowing you to quickly grasp the contents and context of each ticket.
• Macros: Enhance efficiency with pre-made responses triggered by shortcuts or interface buttons, streamlining repetitive text insertion.
• Revenue Statistics Board: Gain insights into your brand's impact on revenue through Gorgias' statistics board, facilitating quick understanding and communication.
• Deflection of Simple Tickets: Utilize self-service tools that deflect up to 50% of non-agent-required tickets, addressing simple queries about shipping and returns.
• Self-service tool: Fewer tickets for agents; reduce helpdesk tickets by 50% with self-service tools, enabling agents to concentrate on more impactful conversations.
• Conversion Optimization Features: Optimize your store with themes offering countdown timers, stock availability, and free shipping progress bars to enhance conversion rates.
• Multiple Languages and Currencies: Design your store with quick shop, cart edit, update, multiple languages, currencies, product recommendations, and upsell bundles for a personalized shopping experience.
• Before-You-Leave Pop-Up Capability: Engage users effectively with themes featuring a before-you-leave pop-up capability, enhancing user interaction and potential conversions.
• Improved Customer Service Efficiency: Witness a 40% increase in customer service efficiency, an 80% reduction in resolution time, a 95% improvement in first response time, and a 15% boost in one-touch ticket resolution with Gorgias.

Notable Customers 

Try The World, Stoov, Uqora, and Angelus Direct

Pricing 

‍1. Starter Plan: For $10 per month, you get 3 user seats, Single Sign-On (SSO), access to 1 e-commerce platform (Shopify), and unlimited connectivity to social media channels (Facebook, Instagram, WhatsApp).

2. Basic Plan: Starting at $30 per month, the Basic Plan includes comprehensive onboarding, access to the Gorgias Academy, support via email and chat, scheduled office hours, a dedicated Success Manager, custom services, and 3 user seats, among other features.

3. Pro Plan: Priced at $360 per month, the Pro Plan encompasses full onboarding, Gorgias Academy access, support through email and chat, scheduled office hours, a dedicated Success Manager, custom services, and an increased capacity of 5 user seats.

4. Advanced Plan: The Advanced Plan, available at $900 per month, covers support via email and chat, scheduled office hours, a dedicated Success Manager, custom services, and an expanded capacity of 10 user seats.

5. Enterprise: The Enterprise Plan is a customized option tailored to specific ticket volume needs. Customers interested in this plan should reach out to the official team for more information.

10. Crisp 

Crisp specializes in providing a team messaging platform that enhances communication and collaboration. Tailored to streamline team interactions and minimize reliance on email, Crisp boasts features such as real-time chat, file sharing, and team management tools. Accessible on both desktop and mobile devices, the platform ensures seamless connectivity for teams across locations.

With a forward-looking approach, Crisp is at the forefront of developing the inaugural open-data programmatic commerce platform, investing in the evolution of commerce. Trusted by over 500 leading brands, Crisp plays a pivotal role in fortifying their financial performance. As a frontrunner in the retail data sector, Crisp's groundbreaking platform is actively contributing to the transformation of the commerce landscape.

Features 

• Shared Inbox: Manage customer conversations from multiple channels in one place, streamlining communication for efficient teamwork.
• Triggers: Automate actions based on specific customer behaviours or events, ensuring timely and relevant responses.
• Canned Responses: Save and reuse frequently used responses to common customer inquiries, saving time and maintaining consistency.
• Private Notes: Add internal notes to customer conversations that are not visible to the customer, facilitating seamless team collaboration.
• Customization: Customize the look and feel of the chat widget to match your brand, enhancing the overall customer experience.
• Knowledge Base: Create and manage a library of articles and resources to help customers find answers to common questions, promoting self-service.
• Campaigns: Create and send targeted messages to customers based on specific criteria, enabling personalized communication and marketing.
• Chatbot: Automate conversations with customers using a chatbot, improving efficiency and providing instant responses.
• Ease of Use: Crisp is user-friendly and accessible to teams of all sizes and skill levels, ensuring a smooth experience for everyone.
• Pretty Chat Box Design: The visually appealing and customizable chat box design enhances the aesthetic appeal of customer interactions, leaving a positive impression.
• Data Science Methodology: Crisp utilizes the CRISP-DM methodology for data science projects, ensuring a structured and effective approach to data analysis.
• Integration: Integrates seamlessly with various tools and platforms, making it easy to incorporate Crisp into existing workflows and systems.
• Real-time Communication: Enables real-time communication with customers, leading to improved response times and heightened customer satisfaction.

Notable Customers 

Grandy Organics, Rebel Green, and RxSugar

Pricing 

‍

1. Basic: The Basic plan offers two seats with basic live chat, a website chat widget, shared inbox, and unlimited conversation, all available for $0.

2. Pro: The Pro plan, priced at $25 per month, includes four seats, along with canned responses, shortcuts, and slack integration.

3. Unlimited: The Unlimited plan, available at $95 per month, provides analytics and chatbots, along with 50,000 contacts included, a knowledge base, and chatbot features.

Conclusion 

While Drift remains an exemplary solution, the Drift alternatives and competitors unveiled in this comprehensive guide represent a variety of options, each with its unique best features. These Drift alternatives offer the promise of elevating your business's customer engagement strategies to new heights, effectively transforming dialogues into conversions and relationships into loyalties.

If you're in search of a no-code AI platform to streamline customer onboarding, facilitate loan approvals, and improve engagement, App0 is the solution you need.

Here's why App0 stands out as a superior alternative to Drift for incorporating conversational-based features into your products:

1. Effortless Product Launch: App0 simplifies your product launch process. With its user-friendly low-code workflow automation, pre-built EasyApps, and industry-specific integrations, you can expedite your market entry.

2. Well-crafted SMS APIs: Access developer-friendly SMS APIs suitable for all skill levels, ensuring smooth communication with your audience.

3. Enhanced Customer Interactions: App0 helps you transform standard notifications into interactive, two-way conversations, making text messages more engaging for your clients.

4. Focus on Expansion: Connect with end-users on their preferred platforms while maintaining your focus on specific use cases, enabling you to expand your reach effectively.

Our platform, powered by Machine Learning (ML) and Large Language Models (LLM), offers seamless integration and business-driven engagement and doesn't require extensive development work. It's a versatile and powerful tool for businesses aiming to enhance their customer interactions and streamline processes. Request a demo now to elevate customer communication and engagement.

Drift Alternatives: FAQs