According to Drift, more than 55% of companies claim to get high-quality leads with the use of chatbots. Moreover, Outgrow says that over 74% of customers prefer chatbots over human customer service for basic queries.
The use of AI chatbots is exponentially increasing in every domain. Chatbots have transformed the way businesses connect with customers. Besides automating and improving customer service, chatbots also contribute to cost savings for the business.
In today's business landscape, chatbots are basic prerequisites in every small to large-scale business. But, what are the top chatbot companies, or let's say, chatbot providers, you must know about? This blog post will dive deeper into each of the top 10 chatbot companies and providers in 2024, along with their notable features and pricing.
What Is a Chatbot?
A chatbot is a computer program designed to simulate conversation with human users, typically over text-based interfaces like messaging apps or websites. Chatbots use artificial intelligence (AI) algorithms to understand and respond to user queries or commands. They can provide information, answer questions, assist with tasks, or even engage in casual conversation.
A chatbot builder is a tool or platform that allows individuals or businesses to create their own chatbots without extensive programming knowledge. These builders often provide user-friendly interfaces, pre-built templates, and AI capabilities, making it easier to design, train, and deploy chatbots. They enable customization of chatbot behaviour, appearance, and integration with various platforms.
Chatbot platform builders democratize the development of chatbots, enabling businesses to enhance customer support, automate repetitive tasks, and engage users in a more interactive way. They play a crucial role in making AI-powered chatbots accessible to a wider audience, fostering innovation in customer service and user interaction.
10 Best Chatbot Companies for Customer Service for Businesses in the US in 2024
With a plethora of options available, finding the right chatbot provider can be overwhelming. To help you navigate this terrain, we've scoured the market and compiled a list of the 10 best chatbot companies for businesses in the US in 2024. These chatbot companies stand out for their cutting-edge technology, reliability, and proven track records in enhancing customer experiences and optimizing processes.
1. App0
Best for: Building and automating AI agents and assistants
App0 is a no-code, AI agents platform which lets you build and automate AI agents and AI assistants right from the scratch. It is a next-gen communication platform powered by machine learning (ML) & large language models (LLM) with simple no-code integrations that don’t require additional developer bandwidth.
App0 helps enterprises move beyond traditional chatbots for customer engagement. Enterprises choose App0 to launch AI agents that guide customers from start to finish via text messaging, to fully execute the tasks autonomously.
Here are some specific examples of how App0 is being used by financial and E-commerce companies:
- Equipment and asset finance: App0 brings conversational AI to the equipment leasing process, helping companies reduce the time it takes to close deals, boost deal conversions and improve their customer satisfaction.
- Automotive finance: App0 is being used by automotive finance companies to automate the loan application and approval process, helping them to increase their loan origination volume.
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2. HubSpot Chatbot Builder
Best for: Automating and scaling website chat conversations
About the chatbot platform
Launched in 2017, Hubspot chatbot builder is a comprehensive, flexible and powerful conversational chatbot builder. This simple tool helps you create bots which can not just answer FAQs but also schedule meetings and book leads. The best part is it requires no coding knowledge. It's easy to use, and one can create a chatbot according to their website aesthetic right from scratch.
Hubspot is one of the best chatbot companies, which lets you create and customise your chatbots according to your needs and preferences. One of its remarkable features includes its seamless integration with other Hubspot tools. It's also known for its live chat functionality feature, using which businesses can connect with customers in real-time.
Pros
- Quick Setup: Setting up the chatbot takes only a few minutes, saving valuable time during implementation.
- No Coding Required: HubSpot Chatbot Builder doesn't demand coding skills, making it accessible to non-technical users.
- Integration with HubSpot Tools: The Chatbot Builder harmoniously integrates with other HubSpot tools, creating a comprehensive solution for marketing, sales, and customer service.
- CRM Data Integration: It seamlessly extracts data from your CRM, allowing for personalized and data-driven messaging.
- Customizable Workflows: HubSpot empowers businesses to customize chatbot workflows, enabling tailored interactions with website visitors.
- Targeted Chat Flows: With the HubSpot Conversations tool, you can target chat flows using segmented lists from your CRM data, ensuring a personalized user experience.
Cons
- Limited User Access: HubSpot Chatbot Builder is restricted to users of the HubSpot Sales Hub, potentially excluding some teams from utilizing its benefits.
- Control Limitations: While offering customization, the platform may have limitations in fine-grained chatbot behavior control and advanced customizations, limiting certain specialized use cases.
3. Intercom
Best for: Customising chatbots
About the chatbot platform
With its amazing client base, which includes business giants such as Meta and Amazon, Intercom is undoubtedly an award winner for its live chat functionality. As one of the top chatbot companies in 2024, Intercom provides three types of chatbots: task bot, custom bot, and resolution bot.
With Intercom, you don't need any coding to create a chatbot. Besides its live chat functionality, one of its best features is its advanced targeting. It analyses every conversation and engages with every single lead to know the lead better and develop personalized responses. Its chatbots are mostly used in customer support, marketing, and sales.
Pros
- Easy Setup and Use: The Intercom is user-friendly and easy to set up, minimizing the complexity often associated with feature-rich software.
- Comprehensive Support Tools: Everything needed for customer support is consolidated in one place, including live chat, automated support with bots, product tours, and a knowledge base. It also integrates smoothly with other tools for enhanced functionality.
- Custom Bots: Intercom offers the flexibility of creating custom bots to engage with website visitors and users.
- Smart Lead Qualification: The platform provides intelligent lead qualification, helping businesses prioritize and target high-potential prospects.
- Integration with CRM: Intercom allows for the seamless integration of conversations from social media channels into a Customer Relationship Management (CRM) system.
- HIPAA Support: For Enterprise businesses, Intercom offers support for the Health Insurance Portability and Accountability Act (HIPAA), ensuring compliance in healthcare-related communications.
- Multi-Channel Communication: Businesses can communicate with customers through various channels, including the Intercom website, mobile app, and Slack integration.
Cons
- Pricey Add-Ons: Intercom's add-ons can be expensive, and the cost increases significantly for plans that encompass all or most features.
Pricing
Free Trial: Available
Free Version: Not Available
4. IBM Watson Assistant
Best for: Building conversational AI
About the chatbot platform
IBM Watson Assistant is one of the best chatbot companies for conversational AI chatbots in 2024. This cloud-based chatbot solution helps you build AI-powered chatbots and virtual agents. Its chatbots can automate various processes, right from order taking to customer onboarding. Their chatbots can handle natural language requests and responses easily. Moreover, one can even use these bots on social media platforms.
Like its competitors, it's an easy-to-use and no-code platform. One of its best features is its functionality known as "Actions," which empowers technical experts and business professionals to craft intricate workflows effortlessly. This feature aids in addressing client inquiries seamlessly, even when interruptions occur, allowing users to smoothly navigate through the ongoing workflow.
Pros
- Easy Setup and Use: The Intercom is user-friendly and easy to set up, minimizing the complexity often associated with feature-rich software.
- Comprehensive Support Tools: Everything needed for customer support is consolidated in one place, including live chat, automated support with bots, product tours, and a knowledge base. It also integrates smoothly with other tools for enhanced functionality.
- Custom Bots: Intercom offers the flexibility of creating custom bots to engage with website visitors and users.
- Smart Lead Qualification: The platform provides intelligent lead qualification, helping businesses prioritize and target high-potential prospects.
- Integration with CRM: Intercom allows for the seamless integration of conversations from social media channels into a Customer Relationship Management (CRM) system.
- HIPAA Support: For Enterprise businesses, Intercom offers support for the Health Insurance Portability and Accountability Act (HIPAA), ensuring compliance in healthcare-related communications.
- Multi-Channel Communication: Businesses can communicate with customers through various channels, including the Intercom website, mobile app, and Slack integration.
Cons
- Basic Templates: While not necessarily a drawback, some users may find the templates somewhat basic.
- Limited Tutorials: Watson Assistant lacks an extensive library of tutorials and guides, which can hinder user learning.
- Limited Hard-Coding Options: Some users may desire the ability to hard-code certain functionalities for more control.
- Lack of Exclusive App: Having a dedicated app for Watson Assistant, rather than relying solely on a web browser, could improve the user experience.
Pricing
Free Trial: Not Available
Free Version: Available
5. Birdeye
Best for: Small businesses
About the chatbot software
With a client base of about 1,00,000 businesses, Birdeye is the one-stop chatbot for customer service platform with a plethora of features for improving customer service and engagement. Some of its amazing services and functionalities include a reputation management dashboard, customized surveys, and chatbot features.
Birdeye has its own chatbot known as WebChat, which is available 24/7 to help your customers with their queries. This AI chatbot can do multiple tasks from responding to queries to booking appointments. This platform is best for businesses looking forward to improving their customer service.
Pros
- Mobile Access: Access reviews from anywhere and on any device, ensuring you stay connected with customer feedback on the go.
- Automatic Review Generation: BirdEye automates the process of soliciting customer reviews, prompting them at the right moments for higher response rates.
- Easy Integration: BirdEye offers one-click integration, enabling connection to websites, apps, and point-of-sale systems, expanding your reach to more customers.
- Analytics: Users can analyze customer feedback data by location, product line, source, and more to make data-driven business decisions.
- CRM Integration: BirdEye seamlessly integrates with leading CRMs like Salesforce, HubSpot, Microsoft Dynamics, and Zoho, enhancing customer relationship management.
Cons
- Limited Integration Options: While it integrates with some platforms like MailChimp, Zapier, and Google Calendar, it has limited overall integration options.
- Limited Customer Support Hours: BirdEye's customer support is only available during business hours, potentially leaving users without assistance during off-hours.
- Price: BirdEye is relatively expensive, which might be a deterrent for budget-conscious businesses.
Pricing
Free Trial: Available
Free Version: Not Available
6. Yellow.ai
Best for: Automating conversational experiences for employees and customers
About the chatbot software
Yellow.ai is a game-changer in the world of AI-powered chatbot companies in 2024. Formerly known as Yellow Messenger, Yellow.ai empowers enterprises to harness the full potential of its cutting-edge NLP engine without the need for coding or extensive training.
With Yellow.ai's capabilities, users can automate routine queries, supercharge agent productivity, and deflect calls efficiently using DocCog, a cognitive knowledge search engine. Yellow.ai's Dynamic AI Agents offer an intuitive drag-and-drop interface and over 150 pre-built templates. With Yellow.ai, faster time-to-market is a reality. Deploying Dynamic AI agents or chatbots for eCommerce & other enterprises has never been quicker or easier.
Pros
- Ready-to-Use Platform: Yellow.ai offers a hassle-free experience with robust cloud function options, making it a dream come true for developers and bot builders.
- Timely and Spontaneous Responses: The chatbot's ability to respond promptly and intuitively to customer queries is a standout feature. Its template creation for commerce marketing is also a big plus.
- Multi-Language/ Multi-Channel Support: The platform excels in providing multi-language and multi-channel support, catering to diverse customer bases.
- Real-Time Interaction: Yellow.ai enables real-time chatting with customers, file sharing, and quick replies. It also generates detailed reports on conversations, messages, and agent activity. Features like quick agent switching and ticket filtering add to its utility.
Cons
- Customer Identification: Occasionally, the chatbot struggles to identify customers, leading to missed ticket creation, even with a provided database.
- Design and Analytics: While user-friendly, the console design and analytics tools could benefit from improvement. Additionally, the mobile platform could be enhanced for smoother navigation.
- Data Download Limitation: Users are limited to downloading ticket data for only 30 days, which can be restrictive.
Pricing
Free Trial: Available
Free Version: Available
7. Tidio
Best for: Omnichannel Messaging
About the chatbot software
Tidio is an AI-enabled chatbot that provides live customer support and helps to boost website engagement. These plug-in-play chatbots are best for businesses that love less complicated tech to take charge. Tidio is one of those chatbot companies whose bots are flexible and adaptable and require no extensive customisation for integration.
Businesses who want to automate their sales, support and customer service can opt for this chatbot. With AI-powered customer behaviour identification tech, Tidio can replace any human operator in online conversation.
Being an omnichannel chatbot, it can be integrated with other messaging platforms. The business can operate all the platforms from one place and can answer customers' queries over various platforms.
Pros
- Powerful and Easy-to-Create Chatbots: Tidio offers powerful chatbot capabilities that are user-friendly, making it accessible for businesses to create effective chatbots without extensive technical expertise.
- Wide Variety of Customisable Chatbots: Tidio provides a vast selection of chatbots that can be tailored to suit the unique needs of your eCommerce website, enhancing customer engagement and user experience.
- Scalable Plans: Tidio's scalable pricing plans are advantageous as they allow businesses to choose only the features they require, preventing unnecessary expenses.
- Multi-Language Support: Tidio enables chatbots to be programmed in multiple languages, catering to a global audience and enhancing accessibility for non-English-speaking users.
- Reasonable Pricing: Compared to other software options, Tidio offers competitive pricing, making it an attractive choice for businesses seeking cost-effective solutions.
Cons
- Limited Integration with Facebook Messenger: Tidio's integration with Facebook Messenger could be more robust, potentially limiting your ability to effectively leverage this popular communication platform.
- Lack of Support for WhatsApp, Instagram, and Twitter: Tidio does not support managing client chats through WhatsApp, Instagram, or Twitter, which may be a drawback for businesses looking to engage customers on these platforms.
- Ongoing Cost Consideration: While Tidio's pricing is reasonable, it's essential to factor in the cost when budgeting for your business's communication tools, especially for smaller businesses with limited resources.
8. Zendesk
Best for: Building conversational AI which provides personalised responses.
About the chatbot platform
Powered by cutting-edge AI technology, the Zendesk AI conversational Chatbot is here to revolutionise the way businesses interact with customers. Imagine having a virtual assistant that effortlessly extracts and conveys crucial information from the knowledge base, ensuring that customers receive accurate and prompt responses. But that's not all - Zendesk AI Bot is adaptable and trainable, making it the perfect fit for businesses across various domains.
Zendesk isn't just a chatbot builder; it's a robust support system for both your agents and customers. What sets Zendesk apart from other chatbot software is its exceptional features, and that it seamlessly integrates other AI-powered chatbots through Zendesk's user-friendly API.
It efficiently routes chats to available agents for rapid support. Moreover, it understands the customers' context and intent, ensuring personalised responses that leave a lasting impression, making it one of the top chatbot companies for businesses in the US in 2024.
Pros
- Comprehensive Customization: Zendesk offers an SDK for customization, allowing businesses to tailor the product to their specific needs.
- Multi-Platform Accessibility: Zendesk offers apps for Android, iOS, and Desktop, ensuring accessibility across various devices and operating systems.
- In-Depth Analytics: Provides comprehensive analytics and reports, empowering businesses to gain valuable insights into customer interactions and support performance.
- 24/7 Customer Support: With round-the-clock customer support, users can rely on assistance whenever they need it.
Cons
- Outdated UI/UX: The User Interface and User Experience are noted as somewhat outdated, potentially impacting user satisfaction and efficiency.
- Premium Package Dependency: Some advanced features are limited to the Premium package, making Zendesk less useful for users on lower-tier plans.
- Limited Integration Options: Zendesk has limited integration offerings compared to some other customer support platforms, potentially restricting workflow automation and data synchronization.
Pricing
Free Trial: Available
Free Version: Not Available
9. Salesforce Einstein
Best for: Salesforce users
About the chatbot software
Salesforce Einstein is a game-changer in the world of top chatbot companies with their innovative Einstein bots at the core. These bots are versatile, conversing seamlessly across SMS, Chat, Slack, Facebook Messenger, WhatsApp, and multiple languages for businesses in the US in 2024.
What sets Einstein Bots apart is their ability to handle routine inquiries independently, gather essential information, and effortlessly connect customers with agents on their preferred communication channel. These enterprise chatbots seamlessly integrate with Salesforce, tapping into a goldmine of customer data for automation.
Besides Standard bots, Salesforce also has "Enhanced Bots" to elevate the bot-building experience. These bots go beyond the standard, enabling functionalities like file and image sharing. However, there's a catch – rich content previews are currently exclusive to Standard Bots, limiting Enhanced Bots to text content in Salesforce Chat.
Pros
- Efficient Automation: Salesforce Einstein Bots excel in automating frequent customer interactions, swiftly diverting cases away from work queues for rapid resolution.
- Advanced AI: These bots boast a deep neural network, constantly enhancing their performance through Natural Language Processing (NLP) and Understanding (NLU).
- Reduced Waiting Times: Customers benefit from reduced waiting times as these bots efficiently tackle their issues, bypassing the need to navigate through lengthy queues.
- Agent Time Savings: By handling routine queries, Einstein Bots free up valuable agent time, enabling them to focus on resolving intricate problems.
- Effective Customer Routing: Einstein Bots excel at routing customers to the right solution, be it an answer, a knowledge article, or a human agent, ensuring a satisfying customer experience.
Cons
- Apex Call Limitations: The system imposes restrictions, allowing only 50 Apex calls before an outbound message, potentially limiting complex bot interactions.
- Version Constraints: Each bot is limited to 20 versions, which may hinder extensive bot development and iteration.
Pricing
Free Trial: Not Available
Free Version: Not Available
10. LivePerson
Best for: Best for Omnichannel Messaging
About the chatbot platform
LivePerson is a comprehensive solution that empowers businesses to design, build, manage, and optimize their conversational experiences using the formidable capabilities of AI. The power of Intent Manager helps to decipher your consumers' true intentions in real-time, translating these insights into actionable strategies that can shape key business decisions, thus making LivePerson one of the top 10 chatbot platforms in the US in 2023.
With Conversation Builder®, one gains the ability to effortlessly construct AI chatbots that seamlessly collaborate with human agents, fostering warm and personalized interactions. Moreover, LivePerson's flexible bot management tool integrates seamlessly with core systems, providing a holistic 360-degree view of the consumers. This open platform easily harmonizes with CRM, scheduling tools, inventory management systems, payment platforms, and telephony systems.
Pros
- Easy to use and customize: LivePerson offers user-friendly customization options.
- Provides smart and personalized responses: It creates tailored interactions for customers.
- Performs actions and provides insights: The platform goes beyond chat by offering actionable insights.
- Scalable and secure: LivePerson is scalable for growing businesses and prioritizes security.
- Increased Customer Interaction: These chatbots enhance customer satisfaction through interaction across various channels.
Cons
- Can Be Difficult to Set Up: Setting up integrations may demand technical skills.
- Handling Complex or Ambiguous Queries: Some chatbots struggle with intricate or unclear customer queries.
- Limited Compatibility: LivePerson might not be compatible with older browsers or devices, affecting accessibility.
Pricing
Free Trial: Available
Free Version: Not Available
Conclusion
In 2024, chatbot companies continue to revolutionise how businesses engage with their customers, providing efficient, automated solutions for various industries. These chatbot companies are at the forefront of innovation, offering cutting-edge AI-driven chatbot solutions that are transforming customer service, marketing, and user engagement across various sectors. The chatbot companies are investing in machine learning algorithms and technologies that enable their chatbots to continuously learn and improve over time.
In the ever-evolving landscape of business, it becomes imperative to contemplate the means through which App0 can elevate the efficacy of your AI agents endeavours. Through its AI-driven messaging solution and service, App0 bestows upon enterprises across the United States the capability to proactively initiate personalized text-based interactions with their customer base.
By furnishing an all-encompassing array of no-code platforms and client-centric experiences, App0 facilitates the streamlined management of workflows, nurturing meaningful connections, and, of paramount significance, the augmentation of overall customer satisfaction.
To delve deeper into our innovative solution and gain insight into how we are advancing conversational AI, we cordially invite you to request a demonstration.
Request a demo with App0 today and embark on a journey towards streamlined workflows and enriched client interactions.
Chatbot Companies: FAQs
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