Support: Seamless and personal

Redefine your CX with agentic AI

App0 combines support and retention with agentic AI that takes action to autonomously solve complex customer scenarios and build loyalty.

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Discover how Trade Coffee delivers white-glove experiences at scale

71%

Deflection Rate

“App0 has not just provided automation, but an extension of our team that delivers white-glove service to our loyal customers.”

Brian Pizzitola, CFO

Read the case study →

Improving top operations metrics for leading eCommerce brands

71%

Deflection rate of AI Agent

4.5+

CSAT of AI Agent

Autonomous Problem Solving

True resolution, not just deflection

Move beyond scripted responses with AI that can update orders, process refunds, and handle complex requests from start to finish.

Modify orders, process exchanges, or issue refunds instantly
Proactively resolve common issues before they escalate
Escalate only when human judgment is truly required
Reduce ticket backlog and improve resolution speed

Subscription Management

AI that makes subscription changes effortless

From skips and swaps to renewals and cancellations, App0’s agentic AI handles every subscription request instantly, reducing churn and boosting lifetime value.

Process skips, swaps, and frequency changes without human touch
Remind customers of upcoming renewals and offer tailored retention incentives
Integrate with subscription platforms like Recharge and Ordergroove for seamless actions

Email & Contact Form Automation

One agent, everywhere your customers are

Email remains the #1 support channel in ecommerce, and App0 brings the same agent sophistication you see in chat but tailored for email.

Handles complex scenarios like order changes, subscription updates, and multi-step workflows directly over email
Understands context across long threads, not just one-off requests
Integrate with subscription platforms like Recharge and Ordergroove for seamless actions

Built In Retention

Turn cancellations into saves at scale

App0 keeps customers longer by removing friction at the highest-risk moments such as cancellation, renewal, and returns; while making reorders effortless.

Cancel-Save Engine: Offer pause, skip, swap, or downgrade within policy, capturing reasons and improving save rates over time.
Reorder & Replenishment: “Buy again” from chat, SMS, or email; rebuild carts and apply the right cadence automatically.
Returns → Exchanges: Turn refunds into exchanges with guided variant picks and instant labels—keep revenue, keep trust.